Returns & Refunds for Fresh Flowers in Camberwell
Our Fresh Flowers Guarantee in Camberwell
At Flowers Camberwell, we take pride in delivering only the freshest and most vibrant floral arrangements to homes and businesses throughout the Camberwell area. As your trusted local florist, we are committed to providing a quality service that exceeds your expectations. With our Fresh Flowers Guarantee, every bouquet is handpicked and expertly arranged on the day of delivery to ensure maximum freshness and beauty.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. If your flowers arrive damaged or in a condition that does not meet our high standards, please let us know as soon as possible. So we can assist you promptly, we kindly request that you contact us within 24 hours of delivery and provide a photo of the damaged arrangement. Our team will gladly review your case and offer a solution that ensures your satisfaction, whether it is a replacement or refund.
Freshness Window & Quality Assurance
Our flowers are guaranteed to stay fresh for a minimum of 3 days from the time of delivery, provided they are cared for according to our care recommendations. Each arrangement is prepared and dispatched with careful attention to ensure it reaches its destination in pristine condition. If, for any reason, your flowers do not retain their freshness within this window, please reach out to us with details so we can resolve the issue swiftly.
Refund & Replacement Options
We stand by our fresh flower guarantee. If your order does not meet our quality promise due to damage or other issues, you may be eligible for:
- Replacement: We will deliver a fresh bouquet as soon as possible, ensuring your occasion is still celebrated beautifully.
- Refund: If replacement is not suitable, we will process a full or partial refund based on the nature of the issue.
Refunds are generally processed through the original payment method within 5 working days once the request is approved. Please note that due to the perishable nature of flowers, returns of physical products may not be possible, but quality concerns will always be resolved to your satisfaction.
Complaints Process
If you wish to make a complaint regarding your order, please contact our customer care team with your order details and a description of your concern. We treat every complaint seriously and aim to respond within one business day. Our resolution process involves:
- Listening to your concerns and gathering information about your order.
- Reviewing any photographic evidence or details provided.
- Discussing the most suitable resolution, such as a refund, replacement, or alternative solution.
Your feedback is valuable—it helps us maintain and improve our standards as a leading local Camberwell florist.
Serving Camberwell Households & Businesses with Trust
Flowers Camberwell is honoured to be a trusted floral provider for the local community. We deliver freshness, reliability, and customer service to every household and business we serve. Our commitment is to make every celebration, condolence, or corporate occasion as special as it deserves to be, with flowers that are guaranteed fresh and beautiful every time.
Thank you for choosing Flowers Camberwell. We look forward to serving you with confidence, care, and the finest blooms in Camberwell.
