Name: SUNNY GARDEN
Brand: Flowers Camberwell
Price: 49.00 GBP
Availability: InStock

Terms & Conditions for Online Flower Delivery in Camberwell

Introduction

Welcome to Flowers Camberwell. These Terms & Conditions apply to all customers placing flower orders for delivery in Camberwell and the surrounding areas via our online platform. Please read these terms carefully prior to placing an order. By using our website and services, you agree to comply with and be bound by these Terms & Conditions. If you do not accept these terms, please refrain from ordering through our service.

Order Process

Orders can be placed through our online shop by selecting your preferred floral arrangement and providing the necessary delivery details, including recipient information and delivery address. Please ensure that all contact and delivery information is accurate and complete, as we cannot be held responsible for errors or omissions that may affect timely delivery. All floral arrangements are subject to availability, and in the event of supply difficulties, we reserve the right to substitute flowers or packaging of equal or greater value, maintaining as close an appearance as possible to the selected design.

Upon completion of the order process, you will receive a confirmation, indicating that your order has been received. This confirmation does not signify acceptance but acknowledges receipt of your order request. Acceptance of your order and the formation of a contract between you and Flowers Camberwell will take place only once payment has been received and we have dispatched your order for delivery. We reserve the right to decline any order, particularly if we are unable to fulfil it within the requested specifications or by the required delivery date.

Payments

To ensure maximum security, all payments for online flower delivery in Camberwell are processed via trusted and secure payment gateways. We accept most major credit and debit cards. Payment must be made in full at the time of order placement. No order will be processed or dispatched until payment has cleared and been confirmed by our payment provider. Should your payment not be authorised, your order will not be processed, and you will be informed accordingly.

All product prices and delivery charges appearing on our website are quoted in pounds sterling (£) and are inclusive of any applicable taxes, unless stated otherwise. Delivery fees, where applicable, will be clearly indicated at checkout before you confirm and pay for your order.

Delivery Policy

We pride ourselves on offering a reliable and efficient online flower delivery service throughout Camberwell and the neighbouring areas. Our standard delivery times and options will be specified at the time of ordering. While we make every effort to deliver as requested, factors beyond our control, such as adverse weather or traffic, may occasionally cause delays. In such cases, we will contact you to discuss alternate arrangements where possible.

Special delivery instructions should be provided at the time of ordering. Where delivery cannot be fulfilled due to inaccessible premises, incomplete addresses, or the intended recipient being unavailable, we will do our utmost to complete the delivery by leaving the flowers in a safe location or with a neighbour. If these options are not viable, a delivery attempt note will be left, and the recipient may need to contact us to arrange re-delivery or collection at an agreed time. We cannot accept liability for deliveries that are delayed or incomplete due to incorrect information supplied or recipient non-availability.

Substitutions

Due to the seasonal nature of flowers and supply variations, some stems or packaging may occasionally need to be substituted. We guarantee any substitutions will meet or exceed the quality and value of the original selection. You will always receive a comparable or superior arrangement according to flower availability at the time of order.

Cancellations and Amendments

Should you wish to cancel or amend your order, please notify us as soon as possible. Orders for online flower delivery in Camberwell may be cancelled or amended up to 24 hours prior to the scheduled delivery date. Cancellations or changes requested after this period may not be possible if your order has already been prepared or dispatched.

If your cancellation is made within our timeframes, your payment will be refunded in full, using the original payment method. We reserve the right to deduct reasonable administrative costs in cases where a late cancellation is accepted under exceptional circumstances. Amendments, such as changes to delivery address or message card, can be accommodated up until the order has been prepared for dispatch, subject to confirmation.

Returns and Refunds

Flowers are perishable products and cannot typically be returned. However, if you are not satisfied with the delivered flowers, please contact us within 24 hours of delivery to allow us to investigate. We may request photographic evidence to verify your claim and, if found justified, offer a full or partial refund, replacement, or alternative resolution at our discretion. Quality concerns raised outside this timeframe may not be eligible for compensation due to the perishable nature of flowers.

Quality Assurance

Our floristry team is committed to delivering high-quality flowers to each customer across Camberwell and beyond. Our arrangements are prepared close to the time of dispatch and handled with care throughout the delivery process. The longevity of cut flowers will be influenced by factors such as ambient temperature, water availability, and placement after receipt. Please follow the care instructions provided with your delivery to maximise the freshness and vase life of your flowers.

On rare occasions, certain blooms included in your order may be delivered in bud to prolong freshness and enjoyment. This is a standard practice for the online delivery of fresh flowers.

Liability

Flowers Camberwell will not be liable for any loss, damage, or delay caused by events or circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, supplier delays, or recipient unavailability. We are not liable for any indirect or consequential losses (including but not limited to lost profits, business interruption, loss of opportunity, or emotional distress) arising from your use of our website or services.

Our liability in connection with any order will be limited to the total price paid for that order. This limitation does not affect your statutory rights relating to the sale of goods and the provision of services under UK consumer law.

Customer Obligations

By placing an order via our online flower delivery service in Camberwell, you confirm that you are aged 18 or over, and that your use of our services is in accordance with all applicable laws and regulations. You are responsible for ensuring all information submitted during the order process is accurate and complete. Any use of false or fraudulent details may result in the cancellation of your order and potential legal action.

You agree not to use our website or services for any unlawful purpose or in any way that may damage, disable, overburden, or impair the website or interfere with any other party's use and enjoyment of the site.

Privacy and Data Protection

Your privacy is important to us. All personal information provided during the order process is processed in accordance with our Privacy Policy and UK Data Protection regulations. We will only use your data for order fulfilment and communication purposes directly related to your order, unless you provide explicit consent for marketing or promotional communications.

Intellectual Property

All content on the Flowers Camberwell website, including images, design, text, and logos, is the property of Flowers Camberwell or its licensors. No part of this website may be reproduced, distributed, or used without our express written permission.

Changes to Terms & Conditions

We reserve the right to revise these Terms & Conditions at any time for legal, regulatory, or operational reasons. Any updates will be posted on this page. Continued use of our website after changes indicates your acceptance of the revised Terms & Conditions. We recommend that you review this page regularly to stay up to date with our latest policies.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms, your order, or use of our online flower delivery service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you require clarification regarding these Terms & Conditions, or you have questions regarding your order, please use the contact form on our website and our team will be happy to assist you.

Application

These Terms & Conditions apply to all online flower delivery orders made by customers in Camberwell and all surrounding areas to which Flowers Camberwell offers its delivery services.